The access to the customer and tech support that a shared website hosting company provides can tell you a lot for the services they offer too. In case you're allowed to use just emails or tickets, you have almost certainly found a reseller not the web hosting provider. When this is the case, you will probably have to wait for several days in order to have an issue resolved as your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for additional assistance. When the provider offers various means of communication with short response time available anytime, they're most likely the top provider, not a reseller. So you will benefit from well-timed assistance and top-notch support as they'll have immediate access to the servers where your account will be created. No matter what the trouble - sales or technical, it's always better to be able to get hold of your hosting company directly through your preferred way of communication.

24/7 Customer Support in Shared Website Hosting

All of our shared website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions well before you make an order or you are a current customer and you have any kind of question or some difficulty, you will be able to contact us at any time, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of phone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex issues or any issues which need longer time to research and resolve. In contrast to various other web hosting service providers, our trouble tickets feature a warranted max reply time of only one hour, thus whatever the trouble is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you'll be able to take full advantage of our 24/7 technical support services even on public holidays. All your web sites will be available at all times and so will we. With many different contact options, you can choose the most convenient approach to contact us and find out about our solutions in case you do not have an account yet, or ask for support if you're already among our customers. You are able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour reply time guarantee, although it rarely takes over 20 min to receive assistance irrespective of the complexity of the trouble. Using our customer and tech support services, we'll be available for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through our company, you'll be able to contact us 24/7 for every server-related issue or forany difficulties and questions with regard to the pre-installed software your server comes with. In case you haven't ordered a VPS server package yet, you will be able to learn much more about our solutions by giving us a phone call or via our live chat service. For more technical problems, you should send an e-mail or open a trouble ticket from your billing Control Panel and you'll get assistance within no more than an hour irrespective of the time of the day, even on holidays and weekends. The typical answer time normally does not exceed thirty minutes. If you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our admins can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we supply include 24/7 support through various means of communication and with a 1-hour max answer time warranty. When you want to find out more about the plans or you have any kind of general or billing questions, you can call one of the local numbers we have around the world or you could use our live chat service and speak with a live agent. For solely technical issues that need the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, since these channels are more appropriate to keep track of a specific matter. The response time for them rarely surpasses half an hour, so that you can forget about waiting for a full day so as to get assistance. The support service is available for any server-related issues, which includes the pre-installed software. When you'd like to receive support for third-party applications, you may consider adding the Managed Services upgrade that we offer for all of the plans.