A live chat is one of the several channels of communication offered by some website hosting providers as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is faster in comparison to a support ticket and it will make it less likely to misunderstand or misspell anything in comparison to a call with a representative. In addition, when the trouble that you have needs some time to be reviewed and resolved, you'll be able to do something else at the same time instead of just waiting, like you would have to do when you call. You can also take advantage of a live chat assistance service free of charge provided that you have Internet access even if your website hosting supplier is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

As we consider the fact that many issues are usually resolved if you talk to a live person, we supply a live chat service for all our prospective and active customers. Our chat is accessible every single day and our customer care agents can assist you with a number of questions and problems. If you aren't our client yet, you'll be able to learn more about our shared website hosting plans and the web hosting platform in general in order to be certain that your sites will work effectively on our servers. If you already have an account and you have some questions or you encounter any problems with any of our solutions, you can join us on our live chat and we can provide the needed information or help you troubleshoot the issue. You will have to open a trouble ticket for certain troubles which need more time or the assistance of a sysadmin, still for a lot of common problems you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our prospective and current clients. If you're looking for a new web hosting account, you'll be able to chat in real time to one of our agents and get more details about our Linux semi-dedicated servers so as to choose the optimal plan for your web sites. In case you already have an account with us, we will assist you in a timely manner with billing, general and first-level techissues. Though sometimes you will have to open a support ticket because there are troubles that can't be resolved on the live chat, we'll be able to help you with lots of common tasks, for example setting up an e-mail account in an email client or forwarding one domain to another. In this way, you'll get prompt assistance and you will save time and effort.