One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting come with a 1-hour response time guarantee, which means that no matter what enquiry or obstacle you may have, we’ll always be there to lend a helping hand. The fact is, it rarely takes more than half an hour to get an issue solved or a question answered, and this is valid for both pre-sales and technical matters. Our customer support staff members will be at your service 24-7, even on holidays and weekends, which means that you’ll get timely assistance at any time. We are aware of how invaluable time can be, so by the time we answer your email or trouble ticket, we’ll have investigated the matter and, in case we haven’t sorted it out, we will supply you with more details about what you need to do on your end – when the situation demands this. With our support services, you can be sure that there will be somebody to lend you a helping hand immediately, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service staff reps will be at your service all the time and they’ll respond to any ticket that you post through the web hosting Control Panel within maximum 1 hour. The response time is guaranteed no matter if you have a generic inquiry relating to your semi-dedicated server or you stumble upon a predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 7 days a week to attend to any general, billing or technical issue. If you get in touch with us about anything that is within our power, we will resolve it before we answer, which means that you will not have to wait around for hours or days while the problem persists. In case there is something that you have to do on your end, we will supply you with the necessary details – what possible solutions to try out, what steps to take, etc.