In the event that you've ever had a shared website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your personal experience that for many things it is better to talk to a live person on the telephone than to exchange tickets or email messages. In order to know more about a specific service before you purchase it or if something small should be made, for example, it is really easier and faster to do it in real time. When you're given the option to connect with representatives by phone, it is also very likely that you are using the services of a real website hosting provider, not just a reseller. The type of support that you'll get by phone may differ between different providers - from common matters to dedicated tech support. Generally the majority of providers supply pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved via e-mail or tickets.

Phone Support in Shared Website Hosting

Because we have live telephone support 14 hours daily, you have the option to contact us and talk with our customer support representatives to get more information about any of the shared website hosting that we provide and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we have phone numbers on three continents so you will be able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already a customer, you can call us about general and billing issues, and about some tech matters. If the issue is strictly technical or it needs more time to handle, you will have to go through our ticketing system, that will enable both you and our tech support crew to track the information given by either side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server plans that we provide. Whether you need to know more about our plans, you have some billing issue or some general issue, you can call us. Although some more complex matters may require a support ticket so as to give some time to our technical support team to analyze, we're able to help you with lots of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the United states of America, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in another country, we have an international number where you're able to reach us.