Client Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a 60–minute response warranty for each support ticket or e–mail that you send to the customer care team. We’ll speedily answer all the standard queries and forward right away the case to our admins in case further assistance is needed. If you make use of our Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon beforehand.
An Outstanding Support Service
We’ll be at your disposal 24–7 to answer any queries that you may have about our Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help tackling server management tasks, you can have a glance at our Managed Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Intuitive Help Section
Our Control Panel was pre–installed for every dedicated server. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most educational articles also video versions which demonstrate all the actions that you can perform in a highly illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each Control Panel section.